The inclusion of any products or services on this website at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

If for any reason we are unable to fulfill your order, we will notify you at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If alternative arrangements are necessary for any reason, we will contact you to settle the refund.

Our maximum liability to you for any loss arising in connection with your order shall be limited to the total price of your order.

Regalando Pasión USA (RPUSA) is not responsible for indirect losses which are a side effect of the main loss, for example, loss of opportunity; or for failure to fulfill your order where such failure is due to an event that is beyond our reasonable control, which includes, but is not limited to, fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity, and pandemic.

You have the right to cancel your order with us and receive a full refund. You have 5 hours from the time at which you placed your order online to notify us that you wish to cancel, and you must do so by contacting us at regalandopasionusa@gmail.com. If your contract is cancelled in full, we will provide you with a refund to the same payment method used for the item(s) within 15 working days of the date of cancellation.

Returns

Returns are accepted within 30 days after the product is received. The customer will be required to pay the shipping and handling to return the product. Upon product arrival at our location, the funds will be processed. We do not allow returns on custom or discounted products.

Damages

Our products are 100% insured, and if there are any damages, please let us know within 3-5 days of receiving the product, and we will send a new item out within 5-7 business days of receiving the claim.

Exchanges

We are currently not accepting exchanges. If you have a unique problem, please contact us so we can assist you further and find a solution.